I don't blame technology for the stagnation of the American middle class. I blame poor leadership, but I think there's something else going on that isn't getting a lot of press: latency skew.
Instead of waiting two to three days for a piece of postal mail, we're annoyed if that email takes two minutes. I'm not going to moralize about "instant gratification" as if it were wrong, because it's mostly not conscious and it's not a moral issue; we're just being neurologically retrained to resist delays. From a website, 10 seconds means "never": it's down, or in an unusable state. We're also (some of us, at least) at a ridiculous level of comfort; we have people who program their garages to heat up 30 minutes before they leave for work, because they can't stand the thought of 45 seconds' exposure to winter cold.
What's not becoming instant is human learning. If something can be learned quickly and will become rote, we can now program a computer to do it. So the things that we need humans for tend to be those that require subtlety or experience. That hasn't gotten faster. It still takes 6+ months before someone is good at his job. That's not a new problem. It's just less tolerated because people are more primed to expect instant results. So we're seeing an aversion to training people up into the better, more complex jobs that technology creates.
Instead of waiting two to three days for a piece of postal mail, we're annoyed if that email takes two minutes. I'm not going to moralize about "instant gratification" as if it were wrong, because it's mostly not conscious and it's not a moral issue; we're just being neurologically retrained to resist delays. From a website, 10 seconds means "never": it's down, or in an unusable state. We're also (some of us, at least) at a ridiculous level of comfort; we have people who program their garages to heat up 30 minutes before they leave for work, because they can't stand the thought of 45 seconds' exposure to winter cold.
What's not becoming instant is human learning. If something can be learned quickly and will become rote, we can now program a computer to do it. So the things that we need humans for tend to be those that require subtlety or experience. That hasn't gotten faster. It still takes 6+ months before someone is good at his job. That's not a new problem. It's just less tolerated because people are more primed to expect instant results. So we're seeing an aversion to training people up into the better, more complex jobs that technology creates.