Raldi had a really good idea of creating an office of Public Advocate: someone in the company whose job it is to argue for the users in any meeting. That's a fantastic suggestion, and could go a long way towards alleviating the feelings of resentment among the user base.
I have buried far too many internet communities to think this is fixable by creating an ombudsman (something I explicitly suggested for what was, in the past, the biggest free BBS on the internet). The idea will get a lot of lip service and then forgotten completely.
Raldi had a really good idea of creating an office of Public Advocate: someone in the company whose job it is to argue for the users in any meeting. That's a fantastic suggestion, and could go a long way towards alleviating the feelings of resentment among the user base.
https://www.reddit.com/r/ideasfortheadmins/comments/3c1m67/c...