Well, yes, if the CSRs treat the product as their own and tell people that their job is creating the product, sure we'll blame them!
The faster that university professors admit that degrees are not a product of the professors, they're a product of the administrators and accreditors and the social system that expects people to have degrees, the faster they'll get out of the way of blame.
The faster that university professors admit that degrees are not a product of the professors, they're a product of the administrators and accreditors and the social system that expects people to have degrees, the faster they'll get out of the way of blame.