I'm currently evaluating PAAS services. The use case is early-stage SAAS with very small dev team who want to focus on the product and not have to deal with Kubernetes or the AWS services soup. Maybe further down the line that might be necessary but right now there isn't sufficient time or people for devops time-sinks. So PAAS it is.
I've used Heroku before and it was fine, and price as you say is not an object compared to developer time, but when I see people not being able to deploy for 2 weeks that rings very loud alarm bells. It means they don't have enough people to fix the problem (whether customer service or developers) and they can't afford or don't want to hire more people. Salesforce clearly are happy to let Heroku die on the vine, and are OK with current customers slowly leaving the platform while they squeeze the last drops of profit from them. That's a shame, but it is what it is. So instead currently looking at other options - Render, Google Cloud Run, fly.io etc.
I've used Heroku before and it was fine, and price as you say is not an object compared to developer time, but when I see people not being able to deploy for 2 weeks that rings very loud alarm bells. It means they don't have enough people to fix the problem (whether customer service or developers) and they can't afford or don't want to hire more people. Salesforce clearly are happy to let Heroku die on the vine, and are OK with current customers slowly leaving the platform while they squeeze the last drops of profit from them. That's a shame, but it is what it is. So instead currently looking at other options - Render, Google Cloud Run, fly.io etc.