I'd rather software chats not be on Discord, but that said I've found the forum feature quite helpful for help channels. You get auto-search for the topic as you type out a title, and if you don't see what you need, you can turn it straight into a topic. It's a lot better than the old system of posting into a rolling scroll and hoping one of the regulars is around, and that you're not asking a question which should be in the docs but isn't (and therefore gets asked an annoying amount of times).
It's quite possible the communities I'm active in are using the forums feature wrong if it works well for a QnA/helpdesk scenario haha
Thinking about it that use case makes far more sense than what the communities I'm in are using it for (basically just dynamic #channels that anyone can create) - especially with how nobody is a part of the discussion by default. That does make way more sense for a helpdesk kinda setup rather than misc discussion threads.
