It's quite possible the communities I'm active in are using the forums feature wrong if it works well for a QnA/helpdesk scenario haha
Thinking about it that use case makes far more sense than what the communities I'm in are using it for (basically just dynamic #channels that anyone can create) - especially with how nobody is a part of the discussion by default. That does make way more sense for a helpdesk kinda setup rather than misc discussion threads.
Thinking about it that use case makes far more sense than what the communities I'm in are using it for (basically just dynamic #channels that anyone can create) - especially with how nobody is a part of the discussion by default. That does make way more sense for a helpdesk kinda setup rather than misc discussion threads.