Because the tech is in a move fast break things phase, not business critical to anyone and mostly just a toy

> not business critical to anyone and mostly just a toy

Except it's business-critical to OpenAI, who hopes to look impressive when you call the number.

Instead, for some unknown percentage of folks that call will become confused, or think OpenAI is a bit janky. Based on the anecdotes here, it seems the percentage of people who will experience this issue is not trivial either.

My guess is OpenAI paid a truck load for this 1-800 number and rushed it into "production" for this product launch without waiting for all old routing to be updated.

That's a pretty amateur mistake, honestly.

Maybe. I’m sure it was calculated either way and their mistake to make. Could be that they are working in the background and have a plan to resolve before next week. I don’t think people in general have such high SLA expectations. It’s a minor blip in the grand scheme of things.

The owner of an 800 number literally pays for your calls to them. This is a promotion of their services, not a business critical or even paid product.