I guess I don't quite understand the controversy. To my knowledge twitter never claimed these were legitimate tweets, and they certainly looked contrived. Who is getting fooled here and at what harm?
This strikes me as typical silicon valley gossip news—ultimately worthless except to drive people to news aggregators and the offending sites. I even went on twitter for the first time in a month!
Oh, I get it now. Putting putting words in people's virtual mouths without their permission or knowledge, then using it for advertising purposes, isn't such a good idea after all.
Real harm would be hard to prove, but this is deeply unprofessional on Twitter's part. You could probably make a case for implied endorsement, and maybe even win, but that seems besides the point.
This would be like a Google commercial featuring "blowski, Google User" in one part. There's no real harm to you, and you are a Google user (I assume), but you've been publicized in a massive way that you never consented to. People do not appreciate being thrust into the limelight suddenly and without warning.
This isn't a huge outrage, but it does suggest some process failure on Twitter's part. You never, ever, ever, ever, ever mock up designs with real user data. This looks like what happened here - someone thoughtlessly used the username and profile pic in a mockup, which eventually made its way to PR without verification.
There are some poor processes in Twitter's design department, evidently. Hopefully they'll learn from this. Never mock up designs with real data. Twitter should have a reserve of handles/profiles they actually own for marketing uses.
Agreed, but 'deeply unprofessional' should not imply hysteria. Worst case scenario, someone thinks their friend likes a coffee shop that does not exist.
It's like being focused on at a football match. They didn't 'endorse' the match or the broadcaster, and it seems like most people love their 5 seconds of fame.
That's different because they showed up at the football match, and that's all that's being relayed. They didn't endorse the match or the broadcaster, but we're also not being told they did - which is what the fake tweets are doing.
“This @baristabar ad is giving me the coffee shakes. Looks so good!”
“I wish I could make fancy lattes like in the @barristabar commercial,”
“What is the song in the new @baristabar commercial? I love it!”
Barista Bar is fake so they're not endorsing anything really. I agree that it's a mistake on Twitter's part, but it doesn't seem malicious or serious. Public accounts and photos have got a bit more publicity than they expected.
> Thinking they are legitimate is the DEFAULT expectation.
Maybe for someone who has never viewed an ad before (which almost entirely exist in hypothetical universes, aka fictional), but it's clearly marketing speak and not someone's actual writing.
Ads that show fictional stuff are one kind. The kind that doesn't mention the names of people they show, as if they are real people. E.g: the cool guy goes in the bar, grabs a cold beer of brand X and wins the girl. A guy is driving a car in a rough terrain with epic music, etc.
On the other side, ads that show _testimonials_ or _endorsments_ on SOCIAL MEDIA, are expected to show REAL posts/tweets/etc -- or, at the very least, to have PAID the people mentioned in them to lie about their love of the product.
Try making an ad with @MagicJohnson or @Oprah shown twitting about endorsing your product without their knowledge, and see how fast the lawyers will knock on your door...
> Try making an ad with @MagicJohnson or @Oprah shown twitting about endorsing your product without their knowledge, and see how fast the lawyers will knock on your door...
The users did NOT endorse twitter more than they already do—that is, implicitly, by using twitter. Unless their handle is trademarked I don't see an issue.
EDIT: I'd like to clarify I believe that Twitter fucked up, I just think the outrage(!?) is hysterical, proportionally to what they deserve (i.e. "Swap out the handles and avatars and move on, maybe issue an apology to the users and an explanation"). Nobody is accusing them of actually faking endorsements, most people wouldn't recognize the people portrayed and they'd be pretty lame endorsements.
>The users did NOT endorse twitter more than they already do—that is, implicitly, by using twitter. Unless their handle is trademarked I don't see an issue.
No, but they are shown endorse a fake "Barista bar". Which is something they never did.
>I'd like to clarify I believe that Twitter fucked up, I just think the outrage(!?) is hysterical
A few online angry posts and news articles is "hysterical"? I reserve that word for people _actually_ foaming at the mouth, hacking attempts, death threats, etc.
>* Nobody is accusing them of actually faking endorsements, most people wouldn't recognize the people portrayed and they'd be pretty lame endorsements.*
An endorsement is an endorsement whether you recognize the person or not. And they did fake endorsements. It would take a perceptive viewer (of the kind that is lacking) to note that the ad is fake -- and even then, he could assume those are legit tweets.
Oh, and it doesn't have to be "most people". It's enough that their friends or followers recognize them. You except twitter to NOT use your name with words you never said.
Still disagree - when I see a mockup like that I assume it's all fake, including the user names. The surprising part isn't that the tweets are fake, but that the usernames are real.
I agree that my default assumption would be that all the data was made up. If I saw a handle and photo of someone I knew, though, I'd probably assume the rest of that tweet was genuine as well.
So someone could take a screenshot of your post, put their own text in the body instead of yours, show it to millions of people, and you wouldn't mind? What company do you hate most? Microsoft? Google? So you wouldn't mind if we changed the text of your post to support them and showed your username to everyone as loving the company? And stuck your picture next to it as well?
I'm mostly pissed off because the laws against using likeness/pictures/etc. to promote products without model sign off get in my way myself all the time, so seeing Twitter break the laws I have to follow is very annoying.
The problem is that Twitter was using real user accounts with made-up tweets. It's ok to make up tweets for the demo, but they should have also used fake accounts.
Yeah, they should have used fake accounts. but it's not a huge deal. "Twitter caught using real user's handles in advertising mockup" is much less of a story than "twitter caught faking users tweets".
This strikes me as typical silicon valley gossip news—ultimately worthless except to drive people to news aggregators and the offending sites. I even went on twitter for the first time in a month!