Not outsourced, I worked on it myself.

This is the old owner of the number. Some carriers are still routing it wrong.

So you all launched anyway? YOLO embodied entirely I guess...

That is unsurprising and totally wild.

Not very confidence inspiring.

Because the tech is in a move fast break things phase, not business critical to anyone and mostly just a toy

> not business critical to anyone and mostly just a toy

Except it's business-critical to OpenAI, who hopes to look impressive when you call the number.

Instead, for some unknown percentage of folks that call will become confused, or think OpenAI is a bit janky. Based on the anecdotes here, it seems the percentage of people who will experience this issue is not trivial either.

My guess is OpenAI paid a truck load for this 1-800 number and rushed it into "production" for this product launch without waiting for all old routing to be updated.

That's a pretty amateur mistake, honestly.

Maybe. I’m sure it was calculated either way and their mistake to make. Could be that they are working in the background and have a plan to resolve before next week. I don’t think people in general have such high SLA expectations. It’s a minor blip in the grand scheme of things.

The owner of an 800 number literally pays for your calls to them. This is a promotion of their services, not a business critical or even paid product.

Ah I got the same result calling from Google Fi. Thought this was a weird April fools joke for a bit. Then third call and it went through to GPT. Telcom is weird!

Any cool or funny stories from the inside having worked on it?

Haha, same for me when calling through a Voice gateway (a twillio competitor)